Anandkumar ,V. Business Process Outsourcing : Structure and Chaos ,Fun and Agony / by V. Anandkumar and Subhasish Biswas - New Delhi: Response Book , 2008. - xxii,218p. ISBN: 9788178298788 Subjects--Topical Terms: BPO OrganisationGlobal IndustryGrowth Cities Management Dewey Class. No.: 658.40580954 / ANA/B