TY  - BOOK
AU  - Pike,John
AU  - Barnes,Richard
TI  - TQM In Action: a Practical Approach to Continious Performance Improvement
SN  - 9788184899665
U1  - 658.562 
PY  - 1994///
CY  - New Delhi
PB  - Springer
KW  - The Scale of The Problem
ER  -