Ciampa, Dan <br/><br/>
Total Quality:  a user's guide for implementation 
/ by Dan Ciampa 
 - New York:  Addison-wesley,  1992. 
 - 269p. 
<br/><br/><label>ISBN: </label>0201435942 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / CIA/T