Shainesh, G. <br/><br/>
Customer Relationship Management:  A Strategic Perspective 
/ by G. Shainesh  
 - New Delhi:  Macmillan India Ltd.,  2006. 
 - xiv, 198p. 
<br/><br/><label>ISBN: </label>1403928622 
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHA/C