Lankes, R. David <br/><br/>
Virtual Reference Service from competencies to assesment 
/ edited by R. David Lankes 
 - New York;  Facet Publishing:  2004. 
 - xvii, 206p. 
<br/><br/><label>ISBN: </label>9781856046381 
<br/><br/><label>Dewey Class. No.: </label>025.52  / LAN/V