Rampal M.K <br/><br/>
Service Marketing Concept, Applications and Cases 
/ by M.K. Rampal 
 - New Delhi  Galgotia Publishing Company  2008 
 - 615p.;28cm 
<br/><br/><label>ISBN: </label>8185989567 
<br/><br/><label>Dewey Class. No.: </label>658.8  / RAM/S