Mather, Hal <br/><br/>
How to Profitably Delight Your Customers 
/ by Hal Mather 
 - England;  Woodhead Publishing Ltd.,  1999. 
 - x, 185p; 24cm 
<br/><br/><label>ISBN: </label>1855733811 
<br/><br/><label>Dewey Class. No.: </label>658.81  / MAT/H