Hernon, Peter. <br/><br/>
Service quality in academic libraries 
/ by Peter Hernon et.al. 
 - 1st ed. 
 - Norwood:  Ablex Publishing Corporation,  1996 
 - xv,187p. 
<br/><br/><label>ISBN: </label>9781567502091 
<br/><br/><label>Dewey Class. No.: </label>025.527  / HER/S